Front Office Staff

Job Summary :

The Front Office Staff serves as the first point of contact for clients, visitors, and guests. This role is responsible for providing excellent customer service, handling inquiries, managing front desk operations, and ensuring a welcoming and professional reception area.

Key Responsibilities :

Greet and assist visitors, clients, and guests in a friendly and professional manner

Answer phone calls, respond to inquiries, and direct them to the appropriate person or department

Manage front desk operations, including scheduling, visitor logs, and correspondence

Maintain cleanliness and organization of the reception area

Handle incoming and outgoing mail, packages, and documents

Assist with administrative tasks such as filing, data entry, and preparing reports

Coordinate with other departments for smooth day-to-day operations

Ensure compliance with company policies and security procedures

Qualifications :

Bachelor’s degree in any field (or relevant experience in customer service / reception)

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient in MS Office applications

Professional appearance and customer-oriented attitude

Experience in front desk, customer service, or administrative roles is an advantage