Front Office Supervisor

Filinvest Hotel : CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese / Mandarin guests).

Front Desk Operations

• Checks supplies to ensure that stock is sufficient for the expected

business within the covered shift and / or for the day.

vingcards, welcome folders, etc.) to facilitate check- in.

desk.

Checks records for the following :

ensure important details are included. Responsible for following up on

incomplete details.

staff to bring guests to the room.

matters relating to group arrivals and handling.

group welcome drinks, conference kits, rooming list, amenities, and signage.

upgrades and early check - in.

information, e.g., complete name, address, race, origin, mode of payment,

date of birth, arrival / departure details, reservation source, etc

(merges duplicate profiles, carefully reviewing all details to ensure profile

belongs to only one guest).

or endorsed to the Front Desk.

times.

from companies.

QUALIFICATIONS