Quality Auditor - Healthcare

Role Overview :

We are looking for a Quality Auditor Healthcare to ensure high standards of performance and compliance within our ROI (Release of Information) team. The successful candidate will play a key role in monitoring, evaluating, and improving both voice and non-voice processes.

Key Responsibilities :

• Monitor and evaluate ROI executive performance through audits (voice and non-voice).
• Analyze call data to identify improvement opportunities.
• Provide constructive feedback and collaborate on process improvements to enhance call efficiency.
• Prepare reports on call quality and performance metrics.
• Ensure timely completion of audits and feedback in line with agreed TATs.

Qualifications :

Background in Healthcare / RCM is preferred

Strong oral and written communication skills

Flexible to work in any shift (24 / 7 operations)

Detail-oriented with strong analytical and reporting skills