Director of Quality Assurance, Support Operations

Overview

Kroll Business Services — one of the highest-performing business units at Kroll — is seeking a strategic and experienced Director of Quality Assurance to lead our segment-wide QA strategy. This role owns the definition, implementation, and enforcement of quality standards across all functional areas, ensuring every deliverable — from data operations and dashboards to platforms and infrastructure — meets rigorous quality expectations before release. You will report directly to the CIO and operate at the heart of a high-volume, production-oriented environment. Your mandate : build a distributed QA model with embedded leadership in every key function, modernize QA with automation and AI technologies, and raise the quality maturity across the segment.

Key Responsibilities

• Design and own a unified QA governance framework for Kroll Business Services
• Build and lead a distributed quality model with embedded QA leads in key delivery areas (e.g., development, cloud, data, client platforms)
• Define QA review standards for all major output types, including reports, dashboards, data pipelines, automations, platforms, and stakeholder-facing content
• Audit and revise current QA processes and SOPs to improve consistency, accuracy, and auditability
• Integrate quality assurance into CI / CD pipelines and data workflows, leveraging test automation and validation at every stage
• Promote a segment-wide QA-first culture — ensure quality is a gate for all deliverables, not a post-delivery fix
• Work directly with U.S.-based teams and stakeholders; role requires full availability during U.S. Eastern Time business hours
• Identify and adopt modern QA tools and AI-powered platforms to accelerate testing, validation, and risk detection
• Operate as a thought leader on QA practices internally and externally

Required Qualifications

Preferred Qualifications

Work Environment

This is a remote position. Candidates must be available and working during standard U.S. Eastern Time business hours . Occasional travel may be required for team meetings, strategic planning, or reviews. The role interfaces with both global and U.S. delivery teams in a high-output, production-driven setting.

Why Join Kroll Business Services

This is a unique leadership opportunity within one of the most dynamic and results-driven segments at Kroll. As Head of QA & Governance, you will have the visibility, backing, and strategic mandate to shape how quality is defined, delivered, and enforced across the business. You will lead the transformation — not just of process, but of culture.

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