Technical Coordinator PH

Job Description

WE’RE HIRING FOR A TECHNICAL COORDINATOR AT MANILA!

Excis is a leading global IT support company, driven by technical excellence and customer success. We’re seeking a skilled Technical Coordinator to oversee and support our global IT field service operations, ensuring seamless coordination of technical tasks and superior service delivery.

What You’ll Do :

• Assist Dispatch : Evaluate technical requirements, assign suitable engineers for onsite and remote jobs, manage ticket lifecycles, and track progress to ensure timely resolution
• Support Engineers : Serve as the primary point of contact during job execution, provide remote assistance via collaboration tools (Zoom, Teams, WebEx), troubleshoot technical issues in real-time, and coordinate with specialists for escalations.
• Guide Customers : Clarify technical issues and manage expectations, conduct technical vetting and interviews with HR, facilitate technical training and knowledge transfer, and maintain accurate documentation of technical requirements and job readiness.

What You Need :

Why Join Us?

At Excis, your role as Technical Coordinator is vital to delivering world-class IT services with a customer-centric, problem-solving approach. Enjoy a position aligned with Americas business hours, competitive pay, learning opportunities, and the chance to work with a global IT leader.

Ready to coordinate excellence and support top IT teams globally? Apply now and take your career to the next level with Excis!

Requirements

Excis is a global IT support leader globally, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Account Manager to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless collaboration, quality service delivery, and cost-effective operations across a global partner network. You will drive partner performance, manage contracts and rates, resolve escalations, and identify new partnership opportunities aligned with our growth objectives. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do : Partner Relationship Management : Own and nurture strategic relationships with subcontractor partners, acting as their primary contact to ensure engagement and satisfaction. Contract and Rate Negotiations : Lead the preparation, negotiation, and maintenance of service-level agreements and rate cards that reflect competitive and cost-effective pricing. Performance Monitoring and Partner Sourcing : Monitor partner KPIs and service quality, resolve escalations efficiently, and source / onboard new subcontractor partners to meet capacity and strategic needs. What You’ll Need : Relevant qualifications in Business, Management, or related field. Proven experience in account management, partner / vendor management, or subcontractor coordination within IT services or related sectors. Strong negotiation, contract management, and stakeholder communication skills. Ability to manage multiple partner accounts across different countries and time zones independently. Analytical mindset focused on service performance, cost control, and continuous improvement. Why Join Us? : At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize professional growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services. Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be at the forefront of IT support excellence!