Consumer Servicing Coordinator

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

THE ROLE – CONSUMER SERVICING COORDINATOR

At the heart of our Club is the great relationships we have with our fans and members, and we are looking for a highly motivated and engaged customer service and data administration professional who thrives in a customer centric culture.

As a key member of our Consumer Team, you will be responsible for data entry of customer sales into our CRM system to ensure a smooth transition of data between platforms to facilitate Member pack fulfilment. While also ensuring our customers receive a first-class experience via our online enquiry facilities including email and live chat.

FUNCTIONS, DUTIES AND RESPONSIBILITIES

Key Responsibilities

• Providing best in class levels of customer service to our members and fans, by ensuring timely and accurate responses to enquiries via email and online live chat.
• Collaborating with a range of internal staff to facilitate data entry and system administration tasks across membership and corporate hospitality.
• Update Customer Relationship Management (CRM) systems to ensure all customer engagements are captured.
• Oversee our AI Agent knowledge base, regularly uploading articles to assist with the accuracy of relevant program information for Members and customers.

Key Stakeholders

KEY ATTRIBUTES

Education & Experience

Behaviours and Personal Attributes