Technical Delivery Manager

Job Overview

Kissflow is a leader in delivering innovative low-code solutions that empower businesses to streamline their processes and accelerate digital transformation. We are seeking an experienced and capable Senior Technical Manager and take charge of managing customer projects from inception to completion and drive opportunities for recurring services.

Job Overview :

As a Technical Delivery Manager - Enterprise Transformation at Kissflow, you will be an integral part of the Sales team, driving digital transformation initiatives for our Enterprise customers.

Key Responsibilities

• Project Delivery and Management : Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.
• Stakeholder Collaboration : Work directly with customer project stakeholders to understand requirements, gather feedback, and ensure alignment with overall business objectives. Maintain open communication channels for ongoing collaboration.
• Strategic Use-Case Development : Build strong relationships with customer leadership to identify strategic use cases and digital transformation opportunities. Proactively contribute to shaping the customer’s transformation roadmap.
• Scope and Estimate Projects : Collaborate with Kissflow's technical leads to scope and estimate project efforts accurately. Manage scope deviations effectively throughout the project lifecycle, ensuring alignment with customer expectations.
• Technical Collaboration : Partner with Kissflow's techno-functional leads to support requirements gathering, design, implementation, and solution delivery using the Kissflow platform. Facilitate seamless integration between technical and functional aspects of projects.
• Identify Recurring Services Opportunities : Identify and pursue opportunities for recurring services and ongoing customer engagement. Foster long-term partnerships and expand Kissflow’s footprint within customer accounts.
• Account Management : Serve as the primary point of contact for assigned enterprise accounts, ensuring customer satisfaction, addressing concerns, and fostering lasting partnerships.
• Risk Management : Identify potential risks and implement mitigation strategies throughout the project lifecycle. Ensure proactive measures are taken to avoid disruptions and delays.
• Continuous Improvement : Contribute to refining and enhancing delivery methodologies, best practices, and tools within the professional services team. Share insights and lessons learned to drive continuous improvement.

Required Skills

Technical Skills

Strategic Skills

Project Delivery Ownership Skills

Seniority level

Employment type

Job function

Industries

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