COE Specialist I - Japanese Bilingual

About the Role

The Community Operations team at Uber focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and Earners is a core feature of our product experience. The Employee Experience Team within Community Operations enables and supports leaders to foster highly engaged teams by providing insights and resources to engage, develop, and champion diversity across TW CommOps. We put people at the heart of everything we do.

• Great communicator : You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle. As a global team it is imperative that you have a deep understanding of the audience that you are catering to find the right way to communicate with the target audience. Strong, grammatically correct english language skills is a necessity.
• Empathetic : You are obsessed about customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.
• Problem solver : Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.This not only involves great amount of research to ensure that we
• Process compliant : You know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support
• Comfortable with ambiguity : You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for creating processes ground up is an added advantage.

Your Impact In Role

The Experience You'll Bring

Preferred Qualifications

PERKS :

Setup : Onsite (SM Aura Premier Office Tower, Taguig)

Shift : Shifting