German-Speaking Customer Support Specialist

Job Title : German-Speaking Customer Support Specialist

Location : Manila, Philippines (100% Onsite)

Salary : PHP 90,000 - 100,000

Shift : Shifting

Job Description :

We are looking for a German-Speaking Customer Support Specialist to join our dynamic team. The ideal candidate will be fluent in German and have a passion for delivering exceptional customer service. This role requires strong communication skills in both written and spoken German, as well as the ability to handle customer inquiries and resolve issues in a fast-paced, shifting work environment.

Key Responsibilities :

Provide top-tier customer support through multiple communication channels (phone, email, chat) to German-speaking clients.

Respond promptly to customer inquiries, ensuring the highest levels of customer satisfaction.

Troubleshoot issues and provide solutions in German with clear, professional, and courteous communication.

Document customer interactions and maintain accurate records.

Collaborate with internal teams to escalate issues and ensure timely resolutions.

Ensure adherence to company policies, processes, and service standards.

Qualifications :

Fluent in German : Must be able to speak, read, and write in German.

Filipino citizen, or holder of a valid TRV (Temporary Resident Visa), PRV (Permanent Resident Visa), or 13A marriage visa.

Must not require a working visa.

Willing to work 100% onsite in Manila.

Previous experience in customer support or call center roles is a plus.

Strong communication skills in both German and English.

Proactive, with a problem-solving mindset and the ability to handle customer inquiries effectively.

Company Benefits :

Competitive salary of PHP 90,000 - 100,000

Comprehensive benefits package (HMO, paid leaves, and more)

Opportunities for career growth and development within the company

Shifting work schedule to accommodate global clients