Back-Office Support

Position Summary :

The Back-Office Support is responsible for assisting in processing and maintaining payment-related transactions and documentation. This role ensures the accuracy and timeliness of financial activities and supports the overall operational efficiency.

Key Responsibilities :

• Collect and organize supporting documents such as account details, payment details, and mobile transaction information for upload into Braintree.
• Process mobile refunds and ensure accurate recording within the Braintree system.
• Assess payment plan options or other arrangements for customers with pending or non-payment issues.
• Maintain accurate records of all payment transactions and ensure proper documentation.
• Coordinate with relevant teams to address payment discrepancies and ensure smooth processing.
• Perform other administrative or operational support tasks as required.

Qualifications :