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Assistant Manager - Retail BPO (Cebu City) | Onsite

TASQ Staffing SolutionsCebu City, Philippines

30+ days ago

Job description

Position Title : Assistant Manager - Retail (Cebu) | Onsite

Account Type : Retail

Start Date : August 15

Support Type : Voice

Work Setup : Fully Onsite in Cebu City

Shift & Rest Days : 24 / 7 schedule

Educational Qualification : Undergraduate or College Graduate

Work Experience :

4 to 6 years of experience as a Team Lead in any voice-based Lines of Business (LOBs), preferably within the retail sector

Key Responsibilities :

Staff Management : Handle recruitment, training, performance appraisals, scheduling, and resolve employee concerns.

Customer Relations : Engage with customers, address complaints, and ensure a positive customer experience.

Operational Support : Assist in inventory management, uphold store standards, ensure safety protocols, and contribute to overall operational efficiency.

Communication & Coordination : Serve as a link between management and staff by sharing information, implementing procedures, and facilitating effective communication.

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Bpo Cebu City Retail • Cebu City, Philippines

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