Customer Care Officer

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

PRIMARY RESPONSIBILITIES & DUTIES

The purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers.

The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core customer profile ie. customers with a disability, their carer’s and people >

65 years.

The role is comprised of primary and secondary objectives :

Primary Objective – Customer sales

• Receive inbound & conduct outbound calls to current and newly onboarded customers
• Improve value per order through upselling of meals
• Complete sales tasks correctly within approved business systems
• Resolve customer issues at point of contact with a high level of empathy, within delegation.

Secondary Objective – Complimentary administrative tasks

Key Responsibilities

Inbound Telephone Calls / Emails :

Outbound Telephone Calls / Emails :

Customer Order Processing :

Qualifications, Knowledge and Experience