Account Manager
Hire HighsManila, National Capital Region, PH2 days ago
Job descriptionLead weekly / biweekly client check-ins Send clear recaps and weekly updates Track deliverables and ensure deadlines are met Maintain high client satisfaction (9 / 10+) Document workflows, SOPs, and communication protocols Identify risks early and resolve before escalation Coordinate work across design, SEO, development, marketing, and operations roles Ensure team members understand expectations and timelines Hold team members accountable for missed deadlines or weak updates Challenge vague, inconsistent, or unclear communication Maintain clean, organized project boards (Asana, ClickUp, or client tools) Escalate performance issues with context and recommended actions Document wins and collect client testimonials, reviews, and case studies to support long-term retention and company growth Monitor team capacity, bandwidth, and utilization Compare talent cost rates to client billing rates Identify when accounts are over or under-serviced Flag margin risks and scope creep early Recommend changes in hours, staffing, or scope Use time reports, dashboards, and basic calculations to guide decisions Maintain client health dashboards and trackers Keep CRM up to date with interactions, risks, and wins Provide weekly portfolio updates to leadership Flag churn risks early and propose recovery plans Based in the Philippines 3+ years in account management, client success, or project management Experience managing 8–15 clients at the same time Strong written and spoken English (C1+) Experience coordinating cross-functional teams Comfortable using data (hours, capacity, rates, margins) to make decisions Strong documentation and reporting skills Familiarity with tools such as Asana, ClickUp, Notion, Google Workspace Assertive and comfortable challenging unclear updates or weak execution Highly organized, proactive, and ownership-driven Experience working directly with US-based clients Background in agencies or offshore staffing Basic understanding of SEO, marketing ops, or web development workflows Experience analyzing utilization, burn-rate, or profitability metrics You avoid difficult conversations You hesitate to challenge vague or incomplete updates You dislike working with data or numbers You require heavy supervision You struggle to juggle multiple clients You freeze when clients escalate issues Base Salary : $1,200–$1,800 USD / month (depending on experience) Quarterly Performance Bonus : 10–20% of base, tied to : Client satisfaction Account stability and retention Operational excellence (communication, documentation, PM discipline) Small bonuses for successful upsells Annual performance and compensation reviews
About Hire Highs
Hire Highs builds and manages offshore teams for US companies. We support clients across marketing, creative, development, customer experience, and operations.
The Role
- The Account Manager oversees 10–15 active client accounts and ensures :
- Clear, proactive communication with clients
- Tasks and deliverables are completed on time
- Internal teams are aligned and accountable
- Capacity, hours, and margins are monitored and managed
You coordinate between clients and internal team members (designers, SEO specialists, VAs, developers).
You ensure clarity, accountability, and data-driven decisions using hours, capacity, and margin visibility.
You do not create marketing strategy. You manage people, operations, and communication.
Responsibilities
Client Management
Team Coordination, Accountability & Performance
Data-Driven Operations
Reporting & Internal Operations
Requirements
Must Haves
Nice to Have
Not a Fit If
Compensation
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Account Manager • Manila, National Capital Region, PH
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