Education Consultant

Job Functions :

Open and maintain client accounts by recording account information and monitoring from sales team.

Selecting and explaining the best solution or pathway to take, ensure that they are convinced with the truthful of Secure Visa’s services.

Recommend potential services by collecting customer information and analyzing customer profile.

Prepare service reports by collecting and analyzing customer information.

Manage large amounts of incoming calls.

Generate sales leads and follow communication procedures, guidelines, and policies.

Provide accurate, valid and complete information by using the right methods / tools.

Meet personal / team sales targets and call handling quotas.

Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Resolve customer complaints via phone, email, mail or social media (as necessary).

Job Qualifications :

Bachelor’s degree or equivalent experience preferred

2 years of customer service and 3 years sales experience preferred

Ability to cooperate with and support other members of customer service & sales team

Strong verbal communication skills in the English language

Willingness to interact daily with customers from a wide range of cultures and backgrounds

Must be comfortable working independently and making minor decisions without direct supervision

Good sense of organization and keen attention to detail

Knowledge of customer service & sales, best practices, and desire to participate in trainings and professional development

Ability to perform well in a fast-paced working environment