Loyalty Program Officer (Rewards / Loyalty ProgramsManagement)

Location : BGC, Taguig

Work Setup : Full Onsite

Work Schedule : Day Shift | Monday to Friday

Role Overview

The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.

Requirements

• Bachelors degree in Marketing, Business Administration, or a related discipline.
• Minimum of 3 years of experience in program or project management .
• Strong analytical capabilities with the ability to turn data into strategic insights.
• Proven project management skills, with experience handling multiple initiatives concurrently.
• Familiarity with CRM tools and loyalty program technologies.
• Excellent communication and interpersonal skills.
• Solid grasp of consumer behavior and best practices in loyalty program design.
• Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.

Responsibilities