We're at the forefront of digital transformation, process automation and leadership. As a Sage Platinum Elite Partner and Acumatica Gold Partner, we’re known for delivering exceptional solutions and extraordinary client experiences. We have a fantastic opportunity for a Sage 100 Consulting Manager to join our professional services team. Our ideal candidate is a tech-savvy software professional who has a proven track record of driving high performing consulting teams, setting the strategic vision of a software practice, and achieving performance objectives. This is a great opportunity to use your hands‑on leadership style and extensive ERP knowledge to positively impact our Sage 100 practice.
The Role :
Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice. Our team leader will take a hands‑on, lead‑by‑example approach by actively participating in implementation projects. Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations.
Scope of the Role :
The role of our Sage 100 Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference‑ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. Essential responsibilities will include but are not limited to :
Team Management
- Exhibit strong, hands‑on leadership style by providing guidance and mentorship to consulting team :
Actively participate in the interview and hiring process
Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitabilityConduct team meetings and weekly one-to‑one meetings; participate in mentoring, knowledge‑sharing, and annual / ongoing review processBuild and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountabilityMaintain a positive practice culture that is evidenced by high employee morale and low turnoverPartner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant’s job satisfaction and professional growthProfessional Services Management
Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets :Manage consultant engagement execution, resources and bench time
Successfully allocate delivery resources to meet and exceed client expectationsEffectively promote value billing and maximum efficiency in service deliveryEffectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.Provide oversight, governance, and management on active Sage 100 projects / engagementsManage the consulting team to key performance indicators :Set and reinforce clear, measurable performance expectations for team and individuals
Review project status / delivery / milestones regularly through client / project meetings, written status reports, conference calls, etc.Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectationsAct as the first point of contact on all functional escalations for your teamIdentify, define, develop and implement techniques to improve productivity, increase efficiency, mitigate risk, decrease escalations, and resolve issues to achieve the ultimate client experience and satisfaction.Conduct weekly team meetings, preparing and presenting thought leadership topics, training and ideas for process improvement. Facilitate discussions and gather feedback from the teamClient Management
Actively engage in client interactions to ensure positive outcomes and client satisfactionBuild and maintain relationships with clients, vendors, ISVs, and key strategic partnersProactively engage with project team, client team and internal and external stakeholders, establishing open lines of communication regarding project status, potential roadblocks, changes to timeline, etc. that could impact deliverablesDevelop subject matter expertise regarding practice offerings, sales, consulting best practices and marketing efforts :Leverage expertise in managing people to lead, develop and position Sage 100 for success within the marketplace for the company
Drive 100% client retention (No changes to Reseller of Record status)Build and maintain strong relationships with other managers, colleagues and leadership teamExemplify a spirit of collaboration in leading team to act on company initiatives, processes, and methodologiesActively participate in the leadership program, engaging in thought leadership and assisting in the development and execution of company-wide strategies and initiativesDay in the Life of our Sage 100 Consulting Manager :
Manage a team of direct reports, providing daily guidance, support, and coachingParticipate in the interview process and drive onboarding activitiesConduct weekly one-to-one meetings with team members; provide mentorship, coaching and knowledge sharingDevelop and maintain functional best practices for client implementationsAchieve targeted billing goals by actively engaging in the software implementation processReview consulting team’s time & billing (Work in Progress reports – WIP) to ensure accuracyAttend status, project, and leadership meetingsParticipate in sales calls, acting as the Subject Matter Expert on the Sage 100 application; assist the sales team with scoping and demonstrationsProvide guidance and support to consultantsCreate reports, write Statement of Work documents (SOW’s), assist with project scoping and planning, and assist consulting team members with clerical / administrative duties, as neededTravel to client sites or phone / video calls with clients on an as-needed basisBuild relationships with clients while understanding current and future needs to assist with client transformationsRole Requirements :
ERP professional services / consulting background with experience in delivering ERP projects within defined timeframes and budgets OR 10+ years of experience working with ERP applications (Power User / Administrator)2-5 years of leadership experience of an ERP product line is highly desiredA strong understanding of ERP solutions, with Sage 100 knowledge preferred but not requiredAbility to provide insight and recommendations to Sales, Marketing, and Consulting teams to solve complex business needs, understand new rollouts, functionality, and interfaces that will enhance the client experienceDemonstrated ability to achieve professional services revenue goals, lead consulting teams and engagements, and ensure the delivery of an exceptional customer experienceOutstanding leadership and coaching skills with the ability to lead, train, and motivate others :Natural talent for developing and fostering collaborative and trusting relationships with team members, co‑workers, and clients
Ability to manage customer expectations and escalations skillfully and diplomaticallyExcellent project management abilities :Capable of effectively setting and achieving goals, and meeting deadlines through effective time management and prioritization
Ability to handle multiple projects and manage practice demands with a sense of urgencyExceptionally strong business acumen with the ability to understand, set and measure KPI’s and metricsInsight into various business verticals and best practices with the aptitude to easily assimilate new information and translate into business requirementsSuperior presentation, verbal, and written communication skill.Demonstrated analytical, organizational, and interpersonal skill.Proficient with MS Office Suite, Smartsheet, and CRM applicationsAbility to travel, as neededBenefits and Perks :
We recognize that our success begins and ends with our valued team members, so we pay it forward by offering a comprehensive lineup of benefits & perks that promote health and wellness, work / life harmony, and peace of mind :
Company‑paid life insuranceOptions for additional insurance coverages401(k) PlanPaid Time Off accrualsCompany Paid HolidaysTuition reimbursement and on‑going training opportunitiesEmployee Recognition and Leadership ProgramsAnnual Company Conference – "Quest for Excellence"Employee Referral Bonus ProgramOpportunities to give back to the communityOur award‑winning cultureThat incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!#J-18808-Ljbffr