Key Accounts Executive (B2B Account Management / Aftersales)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management / Aftersales)  to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Build strong relationships with decision makers / fleet managers / system users and         manage of all services related to Key B2B Accounts in an IT industry.
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for                    upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-     up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty       and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external                      stakeholders

Requirements :

We offer monthly salary and commissions!