CX Operations Analyst

The CX Operations Analyst plays a key role in driving customer experience and operational efficiency through data analysis, modeling, visualization, and process optimization.

This position supports crossfunctional teams, including the Customer Experience (CX) Team by transforming complex datasets into actionable insights, building dashboards, and creating strategic presentations.

Ideal candidates bring strong analytical skills, SaaS experience, and proficiency in tools like SQL, Python, Excel, and Tableau, along with the flexibility to work across APAC, North American or European time zones in a hybrid setting.

Roles & Responsibilities

• Data Analysis & Reporting : Process, analyze, and interpret large datasets to extract  actionable insights for the Sales Team.
• PowerPoint Presentations : Create impactful presentations with data visualizations, insights,  and recommendations to support business strategies.
• Data Modeling : Develop models that help forecast trends, optimize customer experience  performance, and improve operational efficiency.
• ETL & Data Processing : Extract, transform, and load (ETL) data from various sources for  reporting and analysis.
• Dashboard Development : Build and maintain interactive dashboards using data visualization  tools to track key performance indicators (KPIs) and business metrics.
• Collaboration : Work closely with Customer Experience, Sales, Finance, and Marketing Teams  to provide data-driven support and insights.
• CX Process Optimization : Responsible for analyzing and improving customer experience (CX)  processes to enhance efficiency, streamline workflows, and ensure a seamless end-to-end  customer journey.

Qualifications

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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