Client Service Director

Job description

Position : Client Service Director

Work Setup : Remote

Schedule : Monday to Friday

Overview : The Client Services Director plays a pivotal role in ensuring exceptional client experiences from the initial meeting to project delivery. This position involves cultivating strong client relationships, growing client accounts, and fostering the development of the Client Services team. The Director will contribute to the operational functions of the APAC office, as well as develop and implement best practices to enhance client services and team performance.

Why this Role Exists :

• To provide clients with outstanding service, ensuring successful project outcomes that enhance their reputation.
• To drive the growth of client accounts by developing strong, productive relationships with key stakeholders.
• To support the professional development of the Client Services Team, enabling career growth and improved client service.
• To contribute to the smooth operations of the APAC office and support various operational functions as required.

Core Responsibilities :

Performance Review & Development : Performance is reviewed biannually by the MD APAC, based on the following :

This role provides the opportunity to shape the client services function and make a significant impact across the APAC office. The Client Services Director will work closely with senior management and global teams to ensure continued growth and success.