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Finance Support Associate
Remote Employee PHSan Fernando, Pampanga, Philippines1 day ago
Job type
- Quick Apply
Job descriptionReactivation / Deactivation / Data Correction Explanation of Bill Billing Treatment Incorrect Ship-To or Bill-To Updates Copy of Invoice Account Statement Account Updates (contacts, addresses, platforms, account names) Missing Invoices Copy of Contract Cancellations and LSDA Follow-ups Invoice Mismatches SFDC (Salesforce) MIDAS E10 E4SE EpicCare Busy days : 20 - 30 tickets Regular days : 10 - 15 tickets Previous experience in a customer support role. Track record of over-achieving quota Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Highly reliable with the ability to maintain regular attendance and punctuality. Excellent English oral and written communication skills. High school or College Undergraduate. Willing to work office-based Willing to work in US time zone (Night Shift Philippines) Willing to work on weekends and holidays Ready to start immediately. Pampanga based
Remote Employee BPO has an outstanding opportunity for you!
Role : Finance Support Associate
Compensation : Competitive Basic Salary
Bonus : 5,000 Perfect Attendance
Benefits : HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential
Work Schedule : 5-day work week, 9 : 00 p.m. to 6 : 00 a.m. Philippine Time
Work Setup : WFO (Office-based)
Summary
The Finance Support Associate is responsible for receiving, logging, and assigning all customer billing inquiries while delivering excellent and prompt customer service.
Responsibilities :
- Process billing inquiry requests from internal and external customers.
- Answer incoming calls and emails, resolving issues or managing tasks within the quote-to-cash business process.
- Log all requests in the CRM system and escalate or resolve critical issues as needed.
- Maintain accurate customer contact records and data in all systems.
- Manage an individual work queue in the CRM system.
- Process returned mail and emails, contacting customers for updated information.
Common Inquiry Types :
Systems Used :
Ticket Volume :
Required Experience :
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Finance Associate • San Fernando, Pampanga, Philippines
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