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Medical Receptionist Subject Matter Expert

My Mountain MoverPhilippines

3 days ago

Job description

Overview

Medical Receptionist Subject Matter Expert (SME) role leading training, evaluation, and support for virtual medical receptionists who serve clinics across the U.S. This role aims to build confidence, clarity, and excellence into every intake call and scheduling interaction.

Role : This position is for the MMM Support Team

Setup : 100% Permanent Work-from-Home

Responsibilities

Instruction & Training Delivery

Teach foundational front-desk workflows : scheduling, intake, EMR navigation, triage, and insurance verification
Lead live and recorded training sessions on tone, task flow, call handling, and escalation timing
Facilitate simulations and mock calls to build fluency and professionalism

Evaluation & Performance Assessment

Conduct Skills Evaluation Interviews (SEIs) to assess core task readiness and communication

Track learner progress via Salesforce, TalentLMS, and internal tools

Partner with Training Ops for targeted retraining plans

Lead recovery training for returning VAs, focusing on confidence, professionalism, and skill rebuilding

Build or refine training content on EMR messaging, appointment prep, de-escalation, and related topics

Recommend content updates based on learner trends, clinic protocol shifts, and feedback

Learner Support & Technical Guidance

Provide real-time support through practice calls, live sessions, or chat coaching

Flag repeated challenges to the SME Lead for content or curriculum adjustments

Compliance & Documentation

Reinforce HIPAA and privacy protocols in training sessions and mock scenarios

Teach proper documentation practices, including call summaries and audit-ready notes

Qualifications

Minimum 3 years of front-desk experience in a U.S. medical or dental setting

Hands-on familiarity with insurance verification, EMR systems, and multi-provider calendar scheduling

Background in instruction, coaching, or virtual training (preferred)

Confident leading live training sessions, SEIs, and mock walkthroughs

Skilled in designing mock scenarios and building training content in Canva and TalentLMS

Familiar with HIPAA protocols and U.S.-based front-desk workflows

Experience as a VA or remote medical receptionist is a strong plus

Proficient in platforms like TalentLMS, Salesforce, and Google Workspace

Strong verbal and written communication; clear, patient, and professional

Background in instructional design or curriculum building is a major advantage

Perks of Working With My Mountain Mover

HMO with dependent coverage

Sick, Maternity & Paternity, Bereavement, and Emergency Leaves

Performance and Referral Incentives

A culture that values growth, support, and teamwork

Ready to join an incredible team? Apply Now!

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Receptionist • Philippines

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