Collection Specialist (BPO or Shared Services)

BENEFITS : Leave Credits

Health and wellness program

Life & Disability Insurance

Free annual medical check ups

Pension savings

Referral bonus

Night differential if applicable

Company Profile : One of the biggest businesses in the world of IT outsourcing and consulting. Considered as the pioneer in the industry.

Position : Collection Practitioner

Company Industry : IT Company

Office Address : Quezon City

Work Schedule : Nightshift (Weekends Off)

Salary : Negotiable depending on years of experience

Work Set Up : Work on Site

Job Requirements :

holder of a bachelor's degree

At least 1 year of experience working in the field of collections

experience working in a shared services, IT, or BPO setting.

suitable for a work schedule involving night shifts.

Available to work on-site

Job Descriptions :

answering questions from internal and external clients via phone and email.

Gather past-due bills.

Reconcile complex accounts on your own and help quickly resolve client complaints.

Set priorities, deal with existing client concerns, resolve them, and handle payments.

Manage daily and / or month-end account reconciliations.

Analyze and get ready to issue refunds to customers for overpayments, duplicate payments, and payments to the incorrect company.

Preparing weekly aging reports and setting account priorities based on past-due status.

Review of credit release accounts.

Recruitment Process : (Online)

Initial Interview

Assessment

Final Interview

Job Offer

Look for : Ms. Kendra