Collections Specialist

Your Role and Responsibilities

Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

Independently collect past due invoices by contacting customers via phone, email, or portal

Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices / billings or cash applications.

Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.

Process daily and / or month-end Account reconciliations - spread sheets such as daily cash log.

Review / prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

Preparation of weekly aging report and prioritize accounts based on overdue status.

Account review for credit releases.

Qualifications :

Bachelor's degree / College graduate of any course

1-3 years of relevant experience in Collections

Must have relevant working experience within BPO / Shared services environment

Amenability to work full-time on site in Eastwood or Bridgetowne Quezon City

Amenability to work in a night shift schedule.