COLLECTIONS SPECIALIST

Position Summary

We are seeking a dedicated and professional Collections Specialist to join our team. This role is responsible for managing outstanding accounts, following up with clients regarding unpaid balances, and ensuring compliance with HIPAA and OSHA guidelines. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to balance patience with firmness when handling sensitive financial conversations.

Key Responsibilities

Contact clients via phone, email, or mail to collect outstanding balances

Troubleshoot account issues in real time, identifying causes of payment delays and providing solutions

Maintain a professional, patient, and empathetic tone while remaining firm to secure payment arrangements

Accurately process payments while protecting sensitive information in compliance with HIPAA and OSHA requirements

Document all communications with clients in the company system

Prepare and submit weekly reports to management summarizing account statuses, payment arrangements, and collection progress

Escalate concerns or irregularities (such as disputes, billing errors, or compliance issues) to management promptly

Collaborate with internal departments to resolve discrepancies that may delay payments

Qualifications

Proven experience in collections, accounts receivable, or customer service

Strong interpersonal and communication skills (verbal and written)

Ability to handle difficult conversations professionally and with empathy

Excellent problem-solving and troubleshooting abilities

Detail-oriented with strong organizational and documentation skills

Familiarity with HIPAA, OSHA, and data protection requirements preferred

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar systems

Work Environment & Reporting

Full-time, on-site role

Reports directly to the Insurance Coordinator (or a designated representative from Administration)