ActiveOne : Clinic Cluster Lead

The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.

Duties and Responsibilities :

• Monitors compliance of staff with standards defined by ActiveOne specifically about customer service and other staff behavior policies.
• Monitors and maintain records of staff performance relative to attendance & performance
• Communication / coordination with site medical personnel regarding client requirements and policy updates
• Coordination with CMT regarding client escalations on staffing and operational issues and ensuring compliance to response time is met.
• Respond to site medical personnel concerns and queries and direct coordination with the involved departments to ensure concerns are addressed.
• Endorsement and monitoring of Nurses and MDs for deployment.
• Assists in monitoring OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.
• Organize / identify Health Programs based on the client's illness / incidence reports
• Collaborate with CMT regarding ActiveOne program / training initiatives (Mental Health, Customer Service, OSH training, etc).
• Assists in the coordination with site medical personnel regarding clinic schedule and attendance, approval of leaves and overtime
• Maintains the list of handled site medical personnel.
• Consolidate the daily, weekly & monthly inventory of PPE / medicines & medical supplies across all sites for submission to the Client POC
• Coordinate with the clinic Nurses regarding the submission of the clinic utilization reports to CRT
• Monitor the on-time submission of the clinic utilization report to the Client POC
• Monthly checking of equipment, medicines & medical supplies inventory, and requisitions prior to submission to the Client POC
• Consolidation of Waste Disposal report per Client's requests

Qualifications :

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