Sales Operations Coordinator / Logistics Officer

We are looking for a Account Specialist who will provide end-to-end support to customers throughout the purchase process—from inquiries and orders to delivery, returns, and after-sales assistance.

Key Responsibilities :

• Handle customer concerns via phone, email, and chat.
• Process orders, returns, and refunds accurately.
• Provide product information and technical support.
• Build strong customer relationships and ensure satisfaction.
• Collaborate with the account management team to resolve issues.
• Upsell or cross-sell products when applicable.

Qualifications :