Retail Operations Manager

Job Summary :

We are seeking a highly motivated and experienced Retail Operations Manager to oversee daily store operations across multiple locations. This role ensures smooth execution of retail processes, strong sales performance, excellent customer service, and adherence to company standards. The ideal candidate is a hands-on leader who balances strategic direction with on-the-ground management.

Key Responsibilities :

Store Operations & Sales Management

Supervise daily store operations and uphold top-tier customer service standards.

Oversee opening and closing procedures, compliance, and merchandising displays.

Conduct store visits, performance reviews, and operational audits regularly.

Analyze sales performance, market trends, and operational reports to guide decisions.

Set and track sales targets and KPIs for each location.

Team Leadership & Training

Lead, train, and motivate retail operations and sales teams to meet objectives.

Manage scheduling, appraisals, and development plans for associates and supervisors.

Conduct meetings and training sessions to improve team performance.

Serve as a role model in professionalism, work ethics, and customer focus.

Coordination & Collaboration

Work with Merchandising to ensure proper product mix, displays, and stock levels.

Coordinate with HR on manpower planning, compliance, and staff evaluation.

Partner with Logistics and Inventory teams to manage stock availability and minimize losses.

Collaborate with Finance to monitor budgets and improve operational profitability.

Qualifications & Requirements :

Bachelor’s degree in Business Administration, Management, or related field.

5–8 years of experience in retail operations, preferably in SM or department store consignment settings.

Proven ability to lead multi-branch teams and achieve sales and operational targets.

Excellent leadership, organizational, and analytical skills.

Proficient in interpreting sales data, KPIs, and financial reports.

Strong communication and interpersonal skills for working with executives and front-line teams.

Flexible, proactive, and willing to handle fieldwork and provincial assignments.

Must be willing to work in Binondo, Manila.

Immediate availability preferred.

What We Offer :

Competitive salary package

Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay)

Free lunch and snacks

Free parking (for employees with vehicles)

Laptop or desktop issuance

Company phone and postpaid line (for qualified roles)

Training and professional development opportunities

Flexible schedule for managerial employees

Transportation and meal allowance for field personnel

Engaging and inclusive company events