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Level Support - TM - Taguig (Dayshift)
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines30+ days ago
Job descriptionA bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux / Unix, macOS, Windows administration, patch deployment and system configuration, security, and Active Directory. Demonstrated leadership / people manager skills; the ability to take the lead in making improvements and resolving issues.
About the Job : Level Support - TM (Taguig)
Work setup : Onsite | Day shift 8am to 5pm or 9am to 6pm
Start Date : ASAP
Job Responsibilities :
- Handle support issues from Nessus customers via web-to-case, voice, and chat channels.
- Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
- Utilize the Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
- Analyze and advance complex technical issues to support team.
- Ensure customer feedback is properly channeled into Product Management and Research & Development.
- Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused.
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
Requirements :
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Level Support Taguig • Taguig, Metro Manila, Philippines
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