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WFM / Workforce Manager (MOA, Pasay)
TASQ Staffing SolutionsPasay City, Metro Manila, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionGenerates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather, etc. Runs short-term forecast and re-forecast / adjust future volume projections as needed to ensure optimum staffing at all times Creates, maintains, and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance Generates / reviews schedules accordingly to meet the business requirements, enabling superior customer service Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts Drives high client satisfaction by managing service level situations and providing staffing, scheduling, and Real-Time Adherence solutions Protects the organization's assets through upholding the principles of the Quality Information Security Management System Serves as the main point of contact for all WFM concerns
Work Setup : On-site in MOA, Pasay
Shift Schedule : 5 am - 4 pm (AU Shift), can change depending on the business needs
Required Skills / Experience :
- Bachelor's Degree or at least 2 years in college completed (no back subjects)
- At least 3 years as a Workforce Manager or equivalent in the BPO industry
- Solid background in WFM functions, e.g., forecasting, scheduling, and real-time management
- Proficient in WFM tools
- Preferably available to start immediately or with a notice period of up to 30 days
- Flexible and willing to work in shift schedules, extended hours, and during weekends as per business needs
- With Pre-Employment Requirements documents ready
Responsibilities :
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Workforce Manager • Pasay City, Metro Manila, Philippines
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