Spanish Bilingual Customer Service Representative

Job Summary :

We are seeking a Spanish Bilingual Customer Service Representative to join the team and deliver exceptional service to our diverse customer base. In this role, you will provide support to Spanish speaking customers, resolving inquiries, processing orders, and ensuring a positive customer experience across various communication channels.

Key Responsibilities :

• Respond to customer inquiries via phone, email, chat, or other platforms in both English and Spanish.
• Handle customer concerns and complaints professionally and empathetically, ensuring resolution and customer satisfaction.
• Accurately document interactions and follow up as needed to ensure timely resolution.
• Process orders, returns, exchanges, and other customer requests with efficiency and accuracy.
• Provide product or service information, troubleshooting steps, and general assistance.
• Collaborate with internal departments to escalate and resolve complex issues.
• Maintain knowledge of company products, policies, and procedures.
• Meet or exceed performance metrics including response time, customer satisfaction, and issue resolution.

Requirements :