Sales Support Supervisor (Freight Forwarding and CW1 Experience)

Job Description :

Supervise the daily operations of the sales support function.

Trains and coaches sales support team.

Lead sales initiatives for freight forwarding services, identifying and pursuing new business opportunities to meet or exceed sales targets.

Build and maintain strong relationships with existing clients, ensuring high satisfaction and uncovering upselling opportunities.

Support the development and execution of sales strategies through market analysis, competitor research, and customer feedback.

Generate regular reports on sales performance, client insights, and market trends for management review.

Prepare quotes for new and existing business.

Respond to ad-hoc requests from agent networks within service standards and develop and follow up on potential business opportunities.

Liaise with service providers to source rates in support of quotes requested.

Negotiating skills are required here to obtain the best possible costs.

Maintain a register of service providers and provide notification when rates expire.

Follow up on all quotes generated.

Follow up on quotes to record the statistical information on conversion rates.

Provide sales and activity reports to the executive director.

Updating rates in Cargowise One

Do quoting for export.

Perform additional duties and responsibilities as assigned by management.

Requirements :

Commercial-orientated and proactive individual.

With ideally Cargowise One experience in the quote module – particularly ‘One-off quotes'

Familiar with Import DAP Jobs.

With a minimum of 5 years of sales experience, preferably in the logistics / freight industry.

Knowledgeable in EDI or incoterms.

Amenable to work in any shift (morning,mid and night).

Others : Permanent WFH

• (terms and conditions apply).

HMO and Life insurance coverage on the first day of work

Company to provide internet allowance and PC.

20% Night Differential and Other Allowance

Loyalty award and Others.