JO-202512 : IT Support Specialist

Job Description

This is a remote position.

General Description

We are looking for a skilled and customer-oriented IT Support Specialist to provide technical assistance to our team and ensure smooth operation of computer systems, software, and networks. The role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent support to both on-site and remote users.

Job Responsibilities

• Provide first-line technical support to employees and clients via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues on time .
• Install, configure, and maintain operating systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights in line with security policies.
• Monitor system performance, perform regular updates, and apply security patches.
• Escalate complex issues to higher-level IT staff or external vendors when needed.
• Maintain accurate documentation of support requests, resolutions, and IT assets.
• Train staff on basic IT functions, security best practices, and troubleshooting techniques.
• Assist with system backups, disaster recovery procedures, and data protection compliance.
• Support onboarding of new hires by setting up workstations, accounts, and software access.

Requirements

Benefits