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BPO Quality Analyst

ISTA Personnel SolutionsMakati, Metro Manila, PH

30+ days ago

Job type

Quick Apply

Job description

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients.

Responsibilities :

Develop and implement quality assurance standards and processes
Conduct regular audits to evaluate agent performance and compliance with established protocols
Identify areas for improvement and provide actionable feedback to agents and management
Create and maintain comprehensive documentation of quality-related processes and procedures
Collaborate with teams to develop and deliver training programs to enhance quality and performance
Stay updated with industry trends and best practices to continually improve quality assurance processes

Requirements

Previous experience as a Quality Assurance Specialist or similar role in a BPO environment

Strong analytical and problem-solving skills

Excellent attention to detail

Ability to thrive in a fast-paced and dynamic work environment

Excellent verbal and written English skills

Proficient in using quality assurance software and tools

Willing to work onsite in Makati

Amenable working night shift

Benefits

What can we offer you?

Competitive salary and benefits

Health Insurance with free dependents

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

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Quality Analyst • Makati, Metro Manila, PH

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