Vice President Retail Branch Head

Overview

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Retail Branch Head.

The Retail Branch Head (RBH) role is an important customer facing role in IWPB Distribution. Reporting to Head of Distribution, this role is accountable for day to day management of all branch related activities.

The following are key roles and responsibilities but not necessarily limited to :

Responsibilities

• Leading HBAP branch of assignment in executing International Wealth and Premier Banking(IWPB) Strategy in growth , operational efficiency, and customer centricity
• Accountable for implementing Target Operating Model encompassing organizational structure, sales performance, profit and loss performance of branch of assignment, and overall customer experience
• Delivering fair outcomes for customers and ensure own and employee conduct supports the maintenance of orderly and transparent financial market operations
• Responsible for delivering best in class customer service, driving improvements on customer journeys, deepening engagement, and preventing attrition
• Ensuring branch control environment is robust by thoroughly conducting critical tasks such as KYC, Anti-Money Laundering, workflows to control and management governance, risk and compliance standards

The RBH acts as the external face of HSBC, presenting a joined-up and cohesive experience for our customers, who may have relationships with multiple entities and jurisdictions.

This will be achieved by creating and maintaining an environment where the Retail Branch Head and the team maximise performance in achieving the IWPB business objectives while providing the highest quality service. The role holder needs to ensure that the business is effectively run and that the branch is managed to the Target Operating Model (TOM) as defined by Group and local IWPB.

In delivering the business objectives, the role holder must also maintain the levels of operational integrity required by the Group, by closely managing and driving the individual and collective performance of the team.

A key responsibility of this job is to identify and develop the people within the team, coaching and guiding them to maximise their potential and their contribution to our organization. This will culminate in a succession plan for the business which delivers ongoing value to the organization.

In this role, you will