QC Manager

The Quality Control (QC) Manager is responsible for overseeing all quality control operations to ensure that products meet established standards of quality, reliability, and performance. This role involves developing and implementing quality control procedures, managing QC personnel, ensuring regulatory compliance, and leading continuous improvement initiatives. The QC Manager plays a critical role in maintaining customer satisfaction and regulatory compliance by ensuring consistent product quality.

SPECIFIC DUTIES AND RESPONSIBILITIES :

1. Develop and implement quality control policies, procedures, and guidelines in compliance with

regulatory requirements and industry best practices.

2. Ensure timely submission and renewal of licenses, certificates, and other government-required documentation, particularly those under the Food and Drug Administration (FDA) and related agencies.

3. Manage the inspection process for incoming packaging and raw materials to ensure compliance with approved quality standards.

4. Review and sign off on complaint reports for any rejected deliveries. Establish and regularly review product and process specifications to ensure they meet quality and regulatory standards.

5. Define quality and compliance requirements for incoming raw and packaging materials and monitor supplier adherence to established standards.

6. Propose updates or changes to standard product specifications based on research, testing, or

regulatory requirements.

7. Oversee the upkeep, maintenance, and necessary repairs of laboratory equipment to ensure operational efficiency.

8. Serve as the point of contact for auditors, and oversee the execution of corrective actions for non- conformities identified during audits.

9. Responsible for coordinating the analysis of both existing and new product samples submitted to third-party laboratories.

10. Supervise the inspection of installed holding tanks and perform final checks on service tanks following

cleaning procedures.

11.

Recommends Quality Control personnel meet training requirements as mandated by regulatory bodies this includes skill development for the position.

12, Lead the review and enhancement of product and process specifications and procedures, and ensure proper training of staff on their implementation.

13. Support the Sales Department by responding to product-related inquiries and providing assistance in resolving customer issues and complaints.

14. Handle customer complaints by conducting root cause analysis and implementing effective resolution strategies.

15. Collaborate with the Sales and Marketing teams in reviewing and approving changes to packaging

materials.

16. Oversee the appropriate storage and disposal of retention samples, standard samples, and Laboratory Sample Duplicates (LSD).

17. Supervise the proper management, storage, and control of all Quality Control-related records.

QUALIFICATIONS :

Licensed Chemical Engineer or Licensed Chemist

Minimum of 2-3 years of experience in a quality control or quality assurance role, preferably in Food Manufacturing Industry.

In-depth knowledge of quality standards and regulations such as GMP, HACCP, Food Safety and ISO.

Strong leadership, analytical, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in Microsoft Office and quality management systems.