HR Administrator (Helpdesk), Shared Services

Job Overview

As an HR Administrator, Shared Services, you will assist the HR team in providing and managing HR support service to the Corporate business units across the North American Cluster (US / CA). This role will touch all elements of the employee life cycle. The successful candidate will ensure the highest level of customer service is provided to their HR colleagues, managers, and employees. You will be part of a dynamic team that will own Tier 1 HR Customer Support. This role will require a base knowledge of HR functions and policy and knowledge of HR Systems.

Job Description

• Manages and promptly responds to Tier 1 Corporate employee HR inquiries through a ticketed workflow.
• Assists new hires and line managers with initial HR questions related to payroll, benefits, employee perks, paid time off, health and safety, leaves, immigration, and company policies.
• Performs all administrative tasks, including data audits for accuracy and processing information within the HR system.
• Takes ownership of data entry into the HRIS, such as submitting and creating positions / requisitions, updating them based on Talent Acquisition requirements, and maintaining positions to ensure data integrity.
• Collaborates to identify potential inaccuracies and offers insights for guideline changes to enhance HRIS data integrity.
• Prioritizes confidentiality and personal data privacy across all work assignments.
• Identifies areas for improvement with a focus on enhancing the employee experience.
• Participates in ad-hoc projects.

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