Call Center- Center of Excellence Manager (BGC Taguig)

About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts

Weekends Off

Responsibilities :

Defining and implementing operational strategies : Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.

Managing and leading teams : Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.

Performance management : Tracking key performance indicators (KPIs) and implementing strategies to improve performance.

Stakeholder management : Collaborating with various stakeholders to ensure alignment and achieve common goals.

Process improvement : Identifying opportunities for process optimization and implementing solutions.

Requirements :

5 years minimum of leadership experience handling customer service

7 years minimum BPO background

Strong Excel and Powerpoint Skills

COLLEGE DEGREE - ANY COURSE

Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.

Process improvement and process framework creation.

Amenable to work in shifting schedules.

Amenable to work ONSITE in BGC Taguig

Able to start ASAP.