Center of Excellence Assistant Manager - BGC

About the job : CS - Center of Excellence Assistant Manager (Taguig) | Onsite

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts

Weekends Off

Responsibilities :

Process Optimization : Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization

Technology & Innovation : background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions

Training & Development : Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / team leads

Data analytics and metric improvement : Monitors performance metrics, ensures adherence to policies, and maintains service excellence

Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements :

Relevant years of experience : 5 years minimum BPO experience in customer service

Leadership experience : 4 years minimum handling a team for customer service accounts

Educational attainment : college grad any course

Amenable to working in shifting schedules.

Amenable to work ONSITE BGC, Taguig

Able to start ASAP.