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Operations Supervisor - Outbound Collections (Laguna) | Onsite
TASQ Staffing SolutionsBiñan, Laguna, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionBachelors degree (4-year course) required At least 3 years of experience as a supervisor in a BPO / Call Center environment Must have direct experience in outbound collections Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.) Solid leadership, coaching, and team development skills Proficiency in MS Office tools (Excel, Word) and familiarity with CRM / call center systems Knowledge of Philippine labor laws and BPO workforce practices Excellent verbal and written communication skills Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense) Must be able to sit for extended periods and use standard office equipment Able to communicate effectively with consumers, clients, and internal staff Reasonable accommodations provided for qualified individuals with disabilities
Work Location : Southwoods, Laguna
Training Location : BGC, Taguig (2 weeks, candidate's expense)
Employment Type : Full-Time
Start Date : ASAP
Commission : Uncapped
HMO Coverage : Day 1
Responsibilities :
- Supervise and coach a team of outbound collections agents to achieve performance targets.
- Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
- Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
- Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
- Collaborate with internal departments and leadership to implement process improvements.
- Lead performance reviews and development plans to support agent growth and retention.
- Analyze reports and implement action plans to address performance gaps.
- Ensure compliance with collection regulations and company policies.
- Participate in client visits, reporting, and business reviews as needed.
Qualifications :
Work Conditions & Requirements :
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Supervisor Supervisor • Biñan, Laguna, Philippines
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