Customer Service Representative - (ZR_28699_JOB)

Job Description

This is a remote position.

Your Role : Customer Service Representative

Scope :

• Monday to Friday, 8am to 5pm Eastern with an hour unpaid break
• Remote work arrangement
• Direct management by client with established processes and standards
• Training provided on veterinary-specific knowledge and clinic procedures
• Use of client-provided software and systems for daily operations

Responsibilities :

Requirements :

Independent Contractor Perks :

ZR_28699_JOB

Requirements

Responsibilities : Handle customer service inquiries and support for veterinary clinic clients Communicate effectively with pet owners regarding their animals’ care Follow established clinic processes and procedures Collaborate with team members using designated communication software Provide excellent customer service experience for all client interactions Requirements : Experienced customer service professional Willingness to learn veterinary industry best practices and terminology Ability to work within client’s designated time zone and schedule Proficiency with various software platforms and communication tools Strong communication skills for interacting with pet owners