Operations Director

Job Description

This is a remote position.

The Operations Director will provide strategic leadership and executive oversight of the company’s operations. This role focuses on aligning operational execution with overall business strategy, developing scalable systems, and driving continuous improvement across all departments. The Operations Director will mentor managers, oversee multi-level operational teams, and ensure that the organization maintains a strong foundation for sustainable growth and client success.

About My Amazon Guy :

My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients! We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Responsibilities :

• Strategic Leadership : Define the vision and strategy for company operations, ensuring alignment with organizational goals and growth objectives.
• Policy & Governance : Oversee the development and enforcement of company-wide operational policies, procedures, and best practices.
• Performance Oversight : Establish KPIs, monitor company-wide performance, and ensure operational excellence across all departments.
• Scalability & Growth : Design and implement scalable operational systems that support rapid company expansion and evolving client needs.
• Process Innovation : Drive continuous improvement by identifying industry trends, introducing new technologies, and championing process innovations.
• Risk & Compliance Management : Ensure operations adhere to legal, regulatory, and contractual requirements, while minimizing risks.
• Executive Collaboration : Partner with the executive team to align strategies, budgets, and resources with company growth plans.
• Team Leadership : Lead, mentor, and empower managers and department heads, fostering a culture of accountability, performance, and collaboration.
• Quality & Client Success : Oversee the establishment of high-quality service standards across all offerings, ensuring client satisfaction and retention.
• Resource Allocation : Optimize allocation of financial, technological, and human resources for maximum efficiency.
• Change Management : Lead organizational change initiatives to improve operations, drive innovation, and adapt to shifting market conditions.
• Reporting & Insights : Deliver regular performance updates and strategic recommendations to the executive team and stakeholders.

Requirements

Benefits

Requirements

Qualifications : Proven experience managing a Shopify store, including product listings, inventory, and performance optimization. Knowledge of eCommerce marketing strategies (SEO, PPC, email, social media). Strong understanding of Shopify apps, plugins, and integrations. Experience with website troubleshooting and coordination with developers. Proficient in Google Analytics, Shopify analytics, and other performance tracking tools. Basic coding skills (HTML, CSS, Liquid) to implement simple customizations. Creative mindset with experience in visual merchandising and branding. Excellent problem-solving and analytical skills. Strong communication and organizational skills. Ability to work independently and manage multiple tasks effectively. Technical Requirements : A dual Monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed