Director of Operations

Hybrid - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

We are seeking a highly experienced and strategic Director to lead and oversee operations in a BPS (Business Process Services) environment. The ideal candidate must have a strong background in the BPO industry, with proven experience in managing large-scale operations and delivering exceptional performance, particularly in the Life & Annuities (L&A) sector.

Responsibilities

• Lead and manage BPO operations, ensuring performance and service delivery targets are consistently met.
• Oversee a large team with a minimum of 500 full-time employees (FTEs) .
• Drive operational excellence, process improvement, and client satisfaction.
• Collaborate with stakeholders to ensure alignment with business goals.
• Develop and implement strategic plans to support growth and efficiency.
• Foster a high-performance culture and mentor senior management teams.
• Minimum of 8 years of experience in the BPS (call center) industry, with at least 15+ years of overall experience .
• Must have a BPO background , with Insurance industry experience (non-negotiable).
• Currently or previously held a Director or Senior Manager role in a reputable BPO company.
• Must have managed operations with at least 500 FTEs (non-negotiable).
• Undergraduates may be considered if they have an exceptionally strong background and leadership track record .

Qualifications

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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