Customer Experience Executive

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Schedule : Monday-Friday, 8 : 00AM - 5 : 00PM UK Time, with 1hr unpaid break

Overview

This role needs a proactive and organised individual with great attention to detail. It is central to ensuring customers receive an excellent experience at every stage of their journey. The successful candidate will be responsible for handling incoming communications, processing orders, supporting account managers, and carrying out general office administration.

Responsibility

Requirements

KPIs

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_27481_JOB

Requirements

Requirements Previous experience in a customer service or administrative role is essential. Excellent communication skills, both verbal and written. Strong organisational skills with the ability to manage multiple tasks and priorities. Confident using CRM systems and open to learning new systems. Positive attitude with a strong focus on teamwork and customer satisfaction. Ability to bring energy into the role Ability to remain calm and professional under pressure. Prepared to go above and beyond for the customer and the role. KPIs Customer NPS Order processing accuracy