Nature Of the Account : Retail
Start Date : 15-Aug
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : 24x7
Educational Requirement : Undergraduate / College Grad
Work Experience :
- At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)
Responsibilities :
Team Management : Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.Communication : Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.Task Delegation & Coordination : Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.Coaching & Development : Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potentialConflict Resolution : Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere