Team Leader | Davao Site

KEY FUNCTIONS / RESPONSIBILITIES :

• Provide real-time support to assigned agents so they'll perform at their highest level.
• Provide statistical / performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees who experience work and / or personal problems, providing appropriate coaching, counseling, direction, and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective / appropriate decisions relative to company policy and campaign standards.
• Assist managers with the daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward / recognition programs. Work as a member / leader of special or ongoing projects that are important to process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Perform any other tasks, projects, or responsibilities as delegated by the immediate leader, especially in support of team goals and operational needs.

QUALIFICATIONS :

Work schedule : Night shift

About SVC :

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Checkout our Facebook page : www.facebook.com / selectvoicecomph

Enjoy the following benefits :

How to apply :

Interested candidates may visit our Recruitment Hub at 2F Al Fresco Felcris Centrale Mall, Quimpo Boulevard, Barangay 40-D, Davao City, from Monday to Friday anytime between 8 AM - 3 PM.

What to prepare :

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)

Pen

ID

Or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8 AM - 3 PM (Monday-Friday).