Customer Service Representative

Join our team at Angkas and help us provide exceptional customer service to our valued customers!

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.

As a Customer Experience Associate , you will be responsible for

• Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.
• You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
• Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
• Participate in ongoing training and development programs.
• Achieve or exceed daily / monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Requirements

At Angkas, we are looking for a Customer Experience Associate who possesses :

Interview process includes : 1 day hiring process! You may expect the following assessments;

Benefits

Why join Angkas?