Senior Manager Six Sigma Continuous Improvement (Hybrid Set Up)

Client Company : A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position : Senior Manager – Six Sigma Continuous Improvement (Hybrid Set Up)

Industry : BPO

Location : Clark Pampanga

Postal : 2023

Salary Offer : Php160,000 basic + Php20,000 allowance

Work Schedule : Shifting Schedule

Work Set Up : Hybrid Set Up (3 days onsite)

Benefits :

✨Government mandated benefits

✨13th Month Pay

✨HMO

✨Vacation Leave Credits

✨Sick Leave Credits

Job Responsibilities :

✨ Lead end-to-end process improvement and service excellence initiatives across departments.

✨Identify inefficiencies, analyze root causes, and implement sustainable process solutions.

✨Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.

✨Collaborate with cross-functional teams to enhance service delivery and customer experience.

✨Establish and monitor KPIs to track process performance and improvement outcomes.

✨Partner with senior leadership to align improvement initiatives with business goals.

✨Lead and mentor a team of process improvement professionals.

✨Develop reports and dashboards to communicate progress and success metrics to key stakeholders.

Job Requirements :

✨ Open for Undergraduates

✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus).

✨With experience managing Banking & Financial Services or Collections accounts is a plus

✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green / Black Belt) is an advantage

✨Amenable to work on a Hybrid set up

✨Can start as soon as possible

Recruitment process : Online and Face to face

✨Initial interview

✨Final interview

✨Job offer