IT Application Support Analyst (NS Finance)

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must)  to join our Team.

This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide.

The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

Responsibilities :

• Provide Level 1 & 2 technical / functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
• Experience in supporting European countries specially Italian localization.
• Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
• Work with Technology teams as necessary communicating any systems / software upgrades and patches, and diagnosing any application or system issues
• Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved
• Develop and adhere to Standard Operating Procedures (SOPs)
• Ensure data security and implement safety controls
• Produce and maintain technical support guides, service catalogue & other relevant documentation
• Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
• Ensure effective communication is in place to manage incidents and system downtime to the business user community
• Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required

What we look for :