Customer Support Virtual Assistant

We are looking for a proactive and detail-oriented Customer Support Virtual Assistant to join our remote team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can communicate clearly and professionally across digital platforms.

Key Responsibilities :

1. Respond to customer inquiries via email, chat, and phone in a timely and courteous manner

2. Provide accurate information about products, services, policies, and procedures

3. Troubleshoot customer issues and escalate complex cases to appropriate departments

4. Maintain detailed records of customer interactions using CRM tools

5. Follow up with customers to ensure resolution and satisfaction

6. Assist in updating FAQs, help center articles, and support documentation

7. Collaborate with internal teams to improve customer experience and feedback loops

8. Meet performance metrics including response time, resolution rate, and customer satisfaction

Qualifications :

1. Proven experience in customer service or virtual assistance (preferably remote)

2. Excellent written and verbal communication skills

3. Strong problem-solving abilities and attention to detail

4. Familiarity with CRM systems, help desk software, and online communication tools

5. Ability to multitask, prioritize, and manage time effectively

6. Reliable internet connection and a quiet workspace

7. Positive attitude and a customer-first mindset

Job Types : Full-time, Permanent

Benefits : 1. Health insurance

2. On-site parking

3. Opportunities for promotion

4. Paid training

5. Pay raise

6. Promotion to permanent employee