IT Service Desk and Security Analyst

We're Hiring : Service Desk and Security Analyst!

We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.

This is a dual-function role, combining responsibilities across first and second-level technical support and Security Operations Center (SOC) monitoring and response. You’ll work closely with clients, IT teams, and security stakeholders to ensure seamless operations and secure environments.

Location : Taguig, Philippines

Work Mode : Work From Office and Shifting Schedule

What You'll Do :

• IT Service Desk :
• Provide responsive and professional first and second-level support for IT incidents and requests.
• Monitor, troubleshoot, and maintain systems including :
• Datto RMM, Addigy, Microsoft 365, Google Workspace
• Spanning, Datto Endpoint Backup
• Windows & Mac OS environments
• Perform system updates, backups, and patching.
• Escalate unresolved issues to third-level support or external vendors.
• Maintain accurate IT documentation : procedures, manuals, reports, and ticket logs.
• Mentor junior IT staff on systems, best practices, and service delivery.
• Uphold IT policy compliance and security standards.
• Cybersecurity Operations :
• Monitor security alerts from tools like XDR, SIEM, endpoint protection, and firewall logs.
• Analyze and respond to security events and incidents, performing containment and remediation as needed.
• Conduct vulnerability analysis and support the improvement of customer security postures.
• Work within the SOC team to enhance security processes and incident response readiness.
• Maintain comprehensive and timely documentation of incidents and actions taken.
• Participate in training programs to enhance cybersecurity knowledge and skillsets.

What We're Looking For :

Technical Skills :

Soft Skills :

Other Requirements :

Ready to make an impact? Apply now and let's grow together!